Return & Refund Policy
At Frescozy, we carefully pack every order to make sure your art goodies reach you safely.
Returns & Exchanges
Since our products are small-batch/art products, we generally do not accept returns or exchanges for change of mind, incorrect product selection, or personal preference.
Please make sure you check the product details, size, quantity, and description before placing your order.
Damaged or Defective Products
If your order arrives damaged, defective, or unusable, please contact us within 48 hours of delivery.
Please send:
- Your order number
- Clear photos/videos of the damaged product
- Photos of the packaging, if it was damaged
We will review the issue and, where applicable, offer a replacement or refund.
Wrong Item Received
If you receive an item different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item received.
Once verified, we will arrange a replacement or refund at no additional cost to you.
Lost or Missing Orders
If your order is marked as delivered but you have not received it, please contact us as soon as possible. We will help you check the delivery status with the courier.
Refunds
Once approved, refunds are initiated to your original payment method within 2 business days. From there, how long it takes to actually appear in your account depends on your bank or payment provider.
Cancellations
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.
Contact Us
For any return, replacement, or refund request, please reach out through our contact page. We’re always happy to help make things right.